Privacy Policy
Thank you for visiting Hout Bay Harbour Distillery’s website. At Hout Bay Harbour Distillery, we are committed to safeguarding your privacy and ensuring the protection of your personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa. This Privacy Policy explains how we collect, use, disclose, and manage your personal data when you interact with our website or engage with our services. By accessing or using our website, you consent to the practices outlined in this policy.
1. Information We Collect
We may collect various types of information, including but not limited to:
1.1 Personal Information
When you use our website, submit forms, or communicate with us, we may collect personal information such as your name, email address, phone number, and any other information you provide voluntarily.
1.2 Usage Data
Our website may automatically collect certain information about your device and interaction with us. This includes your IP address, browser type, referring/exit pages, operating system, date/time stamps, and clickstream data.
2. How We Use Your Information
2.1 Providing Services
We use the information collected to respond to your enquiries, provide customer support, and improve our services and website experience.
2.2 Communication
We may use your contact details to communicate with you, including sending updates, newsletters, or marketing materials related to Hout Bay Harbour Distillery. You may opt out of these communications at any time.
2.3 Analytics
We analyse usage data to better understand how visitors use our website and to enhance functionality and user experience.
2.4 Legal Compliance
We may use your information to comply with applicable laws, regulations, legal processes, or enforceable governmental requests.
3. How We Share Your Information
3.1 Third-Party Service Providers
We may share your personal information with trusted third-party service providers who assist in operating our website or business. These providers are required to keep your information confidential and only use it as necessary.
3.2 Business Partners
We may share your information with business partners for joint initiatives or marketing purposes, only where you have given consent.
3.3 Legal Obligations
We may disclose your information if required by law or in response to valid legal requests.
4. Data Security
We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, or disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
5. Your Choices
5.1 Opt-Out
You may opt out of receiving marketing communications at any time by following the unsubscribe instructions or contacting us directly.
5.2 Access and Update
You have the right to request access to your personal information and request corrections or deletion where applicable, in line with POPIA.
6. Children’s Privacy
Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If such information is identified, we will take steps to delete it promptly.
7. Changes to this Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updates will be posted on this page.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
Hout Bay Harbour Distillery
Address: 31 Harbour Rd, Hout Bay, Cape Town, Western Cape, South Africa, 7806
Email: info@hbhd.co.za
Phone: +27 72 547 5460
By using our website and services, you agree to the terms of this Privacy Policy. Please review it regularly for updates.